PrimeVoyageX Ltd
Last Updated: December,7 2025
These Terms and Conditions apply to all bookings made with PrimeVoyageX Ltd.
By making a booking, using our website, or travelling with us, you agree to the terms below.
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COMPANY INFORMATION
PrimeVoyageX Ltd
Centre 42, 42 Watling Street, Radlett,
Hertfordshire, WD7 7NN, United Kingdom
Email: primevoyagex@gmail.com
Telephone: 07474 488 068
PrimeVoyageX Ltd is a licensed Private Hire Operator providing pre-booked chauffeur services across London, Greater London, the UK, and selected European destinations.
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DEFINITIONS
“Company”, “We”, “Us”, “Our” Refers to PrimeVoyageX Ltd.
“Customer”, “Passenger”, “You” Any individual or organisation making a booking or travelling with us.
“Driver” A licensed private hire chauffeur assigned to fulfil the journey.
“Vehicle” The allocated car for the booking.
“Service” Any transportation arranged by PrimeVoyageX Ltd.
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BOOKINGS
3.1 Bookings must be made in advance via our website, email, WhatsApp, or telephone.
3.2 A booking is only confirmed once you receive official confirmation (email/SMS/call).
3.3 It is the Customer’s responsibility to check all booking details for accuracy.
3.4 The Company reserves the right to decline or cancel any booking at its discretion.
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PRICING AND PAYMENT
4.1 Prices are confirmed at the time of booking and based on route, vehicle type, time, and availability.
4.2 Additional charges may apply for:
- Extra waiting time
- Extra stops or diversions
- Parking fees
- Tolls or congestion charges
- Late-night or bank holiday travel
4.3 If the Customer provides incorrect information leading to route or time changes, the price may be adjusted.
4.4 Additional time or mileage beyond the booking will be charged at the rate of the assigned vehicle.
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WAITING TIME AND DELAYS
5.1 Airport Pickups
Free waiting time is included (as specified on our website or booking confirmation).
After the free period ends, standard waiting-time charges apply.
5.2 Non-Airport Pickups
Waiting time begins 15 minutes after the scheduled pickup time.
5.3 Delays Caused by the Customer
If delays occur due to passenger instructions or readiness, waiting fees may apply.
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PASSENGER CONDUCT
6.1 Passengers must behave respectfully towards the driver and vehicle.
6.2 We may refuse service or stop a journey immediately if a passenger is:
- Abusive
- Threatening
- Violent
- Unsafe
- Excessively intoxicated
- Causing nuisance or damage
6.3 No refund will be issued if a journey ends due to unacceptable behaviour.
6.4 The Company may involve law enforcement if necessary.
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LUGGAGE AND PASSENGER LIMITS
7.1 Passengers must ensure luggage quantities fit safely within the vehicle limits.
7.2 We reserve the right to refuse excess luggage, hazardous items, or prohibited goods.
7.3 The number of passengers must not exceed the vehicle’s licensed capacity.
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VEHICLE DAMAGE AND CLEANING
8.1 Customers are financially responsible for any damage caused to the vehicle.
8.2 A cleaning charge may apply if the vehicle requires special or deep cleaning (e.g., spills, sickness).
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CANCELLATION AND NO-SHOW POLICY
9.1 Standard Bookings
Cancellations made more than 24 hours before the pickup time are free of charge.
Cancellations made within 24 hours may be charged in full.
9.2 Short-Notice Bookings (made less than 24 hours before pickup)
- Free cancellation up to 4 hours before pickup
- Cancellations within 4 hours may be charged in full
9.3 No-Show
A no-show is charged at 100 percent of the booking fare when:
- The driver arrives at the pickup location
- The passenger does not appear
- The passenger cannot be contacted
- Free waiting time expires
9.4 Refunds
Applicable refunds are issued to the original payment method.
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FLIGHT MONITORING
10.1 Flights are monitored only when a flight number is provided.
10.2 Pickup times are adjusted automatically based on live arrival data.
10.3 Delays due to missing or incorrect flight information may incur waiting charges.
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LIABILITY AND LIMITATIONS
11.1 PrimeVoyageX Ltd is not liable for delays or missed flights caused by:
- Traffic conditions
- Adverse weather
- Road closures
- Accidents
- Events beyond our control
11.2 Arrival times are estimated. We do not guarantee exact arrival or drop-off times.
11.3 Lost property is handled in line with our Lost Property Policy.
11.4 We are not liable for indirect, consequential, or financial losses.
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COMPLAINTS
If you wish to make a complaint:
Email: primevoyagex@gmail.com
Telephone: 07474 488 068
We aim to acknowledge complaints promptly and resolve them according to our
operator policies.
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DATA PROTECTION
We process all personal information in accordance with the UK GDPR and our separate Privacy Policy.
Our Privacy Policy explains what data we collect, how it is used, stored and shared.
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COOKIES
Our website uses cookies to improve performance and user experience.
Full details are available in our Cookie Policy.
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FORCE MAJEURE
We are not responsible for service failure caused by events beyond our reasonable control, including severe weather, emergencies, accidents, natural disasters, road closures, industrial action, or major traffic disruption.
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GOVERNING LAW
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be resolved exclusively in the courts of England and Wales.
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CHANGES TO THESE TERMS
We may update these Terms and Conditions from time to time.
The latest version will always be available on our website and will apply immediately upon publication.
