These Terms & Conditions apply to all bookings made with PrimeVoyageX Ltd, trading as PrimeVoyageX.

 

In these Terms, “PrimeVoyageX”, “we”, “us”, and “our” mean PrimeVoyageX Ltd. “Customer”, “client”, “you”, and “passenger” mean the person making the booking, paying for the booking, travelling under the booking, or acting on behalf of a passenger or organisation.

 

By making a booking with PrimeVoyageX, you agree to these Terms & Conditions.

1. About PrimeVoyageX

PrimeVoyageX provides pre-booked private hire and chauffeur services only.
We do not operate as a taxi, hackney carriage, street-hail service, or rank-based service.
All journeys must be booked in advance and accepted by PrimeVoyageX before travel.

Service Type
Airport Transfers
Point-to-Point Journeys
Hourly / As-Directed Chauffeur Hire
Corporate Travel
Private Aviation Transfers
Weddings and Events
Long-Distance UK Journeys
Specialist Chauffeur Services by Quotation

2. Contract Formation

A booking is only confirmed once PrimeVoyageX has accepted the booking and payment,
pre-authorisation, or approved account confirmation has been received.

Once your booking is accepted, a legally binding contract for private hire services
is formed between PrimeVoyageX Ltd and the customer.

These Terms are governed by the laws of England and Wales.

3. Booking Confirmation

A booking confirmation may be sent by email, booking system, message, or other written confirmation.
Customers are responsible for checking that all booking details are correct.

Booking Detail
Pickup Date and Time
Pickup Address
Drop-Off Address
Airport Terminal
Flight Number
Train Details
Passenger Name
Passenger Contact Number
Vehicle Class
Number of Passengers
Luggage Details
Special Requests
Extra Stops
Return Journey Details

Incorrect booking details may result in delays, extra charges,
missed pickups, or no-show charges.

4. Website / Quote Errors

PrimeVoyageX reserves the right to correct obvious pricing, availability,
route, vehicle class, or system errors before confirming a booking.

If a quote is clearly incorrect due to a technical error, mapping error,
mileage error, route error, or system issue, PrimeVoyageX may correct the quote before accepting the booking.

5. Pricing Transparency

All bookings are quoted clearly before confirmation.
The price shown at booking is the agreed journey price excluding chargeable extras that arise during or after the journey.

Possible Extra
Additional Waiting Time
Parking Beyond Any Included Allowance
Tolls
Extra Stops
Route Changes
Special Access Charges
Extra Mileage
Extended Hire Time
Damage or Soiling
Public Holiday or Special Event Charges

Your final fixed fare is confirmed before booking.
The confirmed fare remains fixed unless journey details change or chargeable extras are incurred.

6. Guide Prices and “From” Rates

Prices shown on the website may be guide or “from” rates.

Price Factor
Pickup Address
Destination
Time
Date
Route
Vehicle Class
Waiting Time
Parking
Tolls
Extra Stops
Special Access Requirements
Public Holidays
Major Events
High-Demand Periods

The final fixed price is shown before booking confirmation.

 

7. What Your Quote Includes

Your quoted fare includes:

 

Included Item

Booked vehicle class
Chauffeur
Agreed pickup and drop-off
Standard route mileage allowance where applicable
Flight monitoring where applicable
Meet-and-greet for airport pickups where applicable
Free waiting time stated in these Terms
Congestion Charge / ULEZ where applicable and included in the confirmed price

Unless clearly stated otherwise, tolls, parking beyond any included allowance, extra stops, special access charges, and post-journey extras may be charged separately.

8. VAT

Website and client prices should be shown including VAT unless stated otherwise.
Where applicable, VAT is charged at 20%.

Business clients can request VAT invoices by contacting:
accounts@primevoyagex.com

9. Payment

Bookings are normally paid in full at the time of booking unless a corporate account,
invoice facility, or approved payment arrangement is in place.

PrimeVoyageX may request card pre-authorisation or keep payment details on file for post-journey extras.

Post-Journey Extra
Waiting Time
Parking
Tolls
Extra Stops
Route Changes
Amendments
Damage / Soiling Charges

Accepted Payment Method
Credit Card
Debit Card
Apple Pay
Google Pay
Bank Transfer (Approved Corporate Accounts)

Unless agreed in advance, cash, PayPal, and Direct Debit are not accepted.

10. Corporate Accounts

Approved corporate clients may be offered invoice payment terms.

Possible Action
Suspension of Account Facilities
Booking Restrictions
Withdrawal of Invoice Terms
Recovery of Outstanding Sums
Reasonable Administration or Recovery Costs

Corporate account enquiries:
corporate@primevoyagex.com

11. Refunds

Where a refund is due, it will normally be returned to the original payment method.
Bank or card processing times may vary, usually 5–10 business days.

12. Failed Payments and Chargebacks

Failed payments, unpaid extras, disputed payments, or chargebacks may result in recovery action,
booking restrictions, suspension of future bookings, refusal of service, or referral to debt recovery.

A-to-B / Point-to-Point Journeys

13. A-to-B / Point-to-Point Journeys

Point-to-point fares are quoted based on the booked pickup, destination, vehicle class,
pickup time, route, estimated distance, journey time, and service requirements.

Return journeys are treated as separate bookings unless clearly included in the same itinerary.

Airport Transfers

14. Airport Transfer Rules

Rule	PrimeVoyageX Policy
Airport Pickup Waiting	60 minutes free from flight landing
Flight Monitoring	Included where flight details are provided
Meet & Greet	Included where applicable
Airport Pickup Allowance	Includes flight monitoring, meet & greet, and waiting time
Parking Beyond Allowance	Charged at cost
Tolls	Charged at cost
Congestion / ULEZ	Included where applicable
Flight Delays	Fare remains based on original booking
Airport No-Show	Usually after 90 minutes from flight landing without contact

15. Flight Monitoring

For airport pickups, PrimeVoyageX monitors flights where a valid flight number is provided before the journey.

 

If the flight is delayed, the chauffeur will normally adjust arrival based on the updated landing time where operationally possible.

 

Free airport waiting starts from the actual flight landing time, not the original scheduled landing time.

 

If a valid flight number is not provided, waiting time may start from the booked pickup
time.

16. Early Flight Arrival and Terminal Changes

If a flight arrives early, PrimeVoyageX will make reasonable efforts to adjust the chauffeur arrival time, subject to availability and operational limits.

 

If the airport or airline changes the arrival terminal, the customer or passenger should notify PrimeVoyageX as soon as possible.

 

Additional parking, waiting, or repositioning costs may apply where a terminal change causes extra time, distance, or cost.

17. Meet & Greet

Airport pickups include meet-and-greet inside the arrivals area where applicable, unless otherwise agreed.

 

The chauffeur may display the passenger name or agreed name board where required.

 

Passengers should follow the pickup instructions provided by PrimeVoyageX or the assigned chauffeur.

Hourly / As-Directed Hire

18. Hourly / As-Directed Hire

Hourly / as-directed bookings are subject to a minimum hire period.

Rule	PrimeVoyageX Policy
Minimum Hire	3 hours minimum, except Prestige Class at 4 hours minimum
Included Mileage	12 miles per booked hour
Excess Mileage	Charged if included mileage allowance is exceeded
Extra Time	Charged according to extra time used
Parking / Tolls	Charged extra at cost where applicable
Congestion / ULEZ	Included where applicable
Early Finish	Booked time remains chargeable if the service finishes early

19. Hourly Mileage Allowance

Hourly hire includes up to 12 miles per booked hour.

Booked Hire Period	Included Mileage
3 Hours	36 Miles
4 Hours	48 Miles
6 Hours	72 Miles
8 Hours	96 Miles

Extra mileage may be charged if the included mileage allowance is exceeded.

20. Early Finish — Hourly Hire

Hourly / as-directed bookings are reserved for the confirmed hire period.

 

If the booking finishes earlier than scheduled, the full booked hire period remains chargeable and unused time is not refunded.

 

This applies whether the customer books 3 hours, 6 hours, 8 hours, or any other agreed hourly hire period.

21. Extra Time — Hourly Hire

Hourly bookings include the confirmed booked time.

 

If the hire period runs over, additional time may be charged according to the extra time used, agreed extension rate, or next full hour, subject to chauffeur availability.

 

PrimeVoyageX cannot guarantee that the chauffeur will be available beyond the confirmed booking period.

22. Waiting Time

Free waiting time depends on the pickup type.

Pickup Type	Free Waiting Time
Standard Pickup	15 minutes free waiting from booked pickup time
Airport Pickup	60 minutes free waiting from confirmed flight landing time
Train Station Pickup	30 minutes free waiting from booked pickup time or confirmed train arrival time where train details are provided

 

After the free waiting period ends, waiting charges may apply.

23. Waiting Time Start Policy

Pickup Type	Waiting Time Starts From
Airport pickup with valid flight number	Actual flight landing time
Airport pickup without valid flight number	Booked pickup time
Non-airport pickup	Booked pickup time
Train station pickup with train details	Confirmed train arrival time or booked pickup time, depending on the booking
Train station pickup without train details	Booked pickup time

24. Driver Early Arrival

If the chauffeur arrives early, chargeable waiting time will not start before the booked pickup time unless the passenger enters the vehicle early and requests the journey to begin.

25. Waiting Charges After Free Time

Extra waiting time is charged per minute based on vehicle class.

Vehicle Class	Waiting Charge After Free Waiting
Standard Class	£0.75 per minute
Business Class	£0.85 per minute
First Class	£1.40 per minute
MPV Class	£1.10 per minute
Business Van / MPV	£1.25 per minute
Prestige Class	£1.50 per minute

 

Waiting charges are normally added after the journey if incurred.

26. Waiting Time Cap

Chauffeurs are not required to wait indefinitely.

 

After the free waiting period and reasonable chargeable waiting, the booking may be released if the passenger cannot be contacted.

27. No-Show Policy

A no-show may be charged in full.

Pickup Type	No-Show Rule
Airport Pickup	Usually after 90 minutes from actual flight landing without passenger contact
Non-Airport Pickup	Usually after 30 minutes from booked pickup time without passenger contact
Train Station Pickup	Usually after the relevant free waiting period and reasonable attempts to contact the passenger

Passengers should contact PrimeVoyageX or the chauffeur as soon as possible if delayed.

Lack of contact may result in the booking being treated as a no-show after the relevant waiting period.

28. Cancellation Policy

Service	PrimeVoyageX Policy
A-to-B & Airport Transfers	Free cancellation up to 1 hour before pickup. Cancellations made less than 1 hour before pickup may be charged in full.
Hourly Chauffeur Hire	Free cancellation up to 3 hours before pickup. Later cancellations may be charged up to the minimum hire value.
Long-Distance Journeys	Free cancellation up to 12 hours before pickup. Late cancellations may be charged partly or in full.
Weddings, Events & Roadshows	Cancellation terms vary. Deposits or full charges may apply once arrangements are confirmed.
Private Aviation / FBO Pickups	Cancellation terms may vary depending on allocation and access requirements.
Public Holiday / Special Event Bookings	Manual cancellation terms may apply and will be stated where applicable.

29. Late Cancellation

Late cancellations may be charged partly or in full depending on:

• Booking type
• Time before pickup
• Chauffeur allocation
• Vehicle allocation
• Journey distance
• Whether the chauffeur has already been dispatched
• Whether the booking is specialist, event-based or long-distance
• Any third-party or access costs already incurred

30. Amendments

Minor amendments are usually free before dispatch, subject to availability.

Changes made close to pickup time, after chauffeur dispatch, or during the journey may result in additional charges.

Major changes may be treated as a new booking, including:

• Pickup time
• Pickup date
• Route
• Vehicle class
• Itinerary
• Final destination
• Number of hours
• Number of vehicles

31. Extra Stops

Extra stops must be requested in advance where possible.

Unplanned stops are subject to chauffeur availability, route impact, parking rules, waiting time, distance, and access restrictions.

Extra stops may result in additional charges where they add time, mileage, parking, waiting, route changes, or operational complexity.

32. Route Changes and Diversions

Route changes, extra stops, additional mileage, or changes to the final destination may increase the fare.

Where possible, the chauffeur or office team will confirm the additional charge before continuing.

33. Return Journeys

Return journeys are treated as separate bookings unless clearly included in the same confirmed itinerary.

Each leg may be priced separately based on its own pickup time.

34. Extras and Surcharges

Item	PrimeVoyageX Policy
Congestion Charge	Included in confirmed price where applicable
ULEZ	Included where applicable
Tolls	Charged extra at cost where applicable
Airport Parking	Included within airport pickup allowance, then charged at cost if exceeded
Other Parking	Charged extra at cost where incurred unless included in quote
Extra Stops	May be charged where they add time, mileage, parking, waiting, route changes or operational complexity
Route Change / Diversion	May be recalculated or charged after the journey if not pre-agreed
Extra Mileage	May be charged where the journey exceeds the quoted mileage allowance
Extra Waiting Time	Charged per minute by vehicle class
Public Holidays / Major Events	May be quoted separately or subject to additional charges
Last-Minute Bookings	May be subject to availability-based pricing
High-Demand Areas	May be quoted separately for event venues, FBOs and restricted-access areas
Damage / Soiling Fee	Charged where cleaning, repair or vehicle downtime is required
VAT	Website/client prices should be shown including VAT unless stated otherwise

35. Parking, Tolls and Road Charges

Airport pickup fares include an airport pickup allowance.

 

Parking beyond the included allowance may be charged at cost.

 

Other parking, including hotels, venues, private terminals, ports, stations and restricted-access locations, may be charged where incurred unless clearly included in the quote.

 

Tolls, bridges, tunnels, road charges, airport drop-off charges, port access fees and special access fees are charged separately where incurred unless included in the original quote.

 

Congestion Charge and ULEZ are included in the confirmed price where applicable unless stated otherwise.

36. Public Holiday, Special Event and High-Demand Pricing

Public holiday pricing may vary depending on demand, chauffeur availability,
operating costs, and vehicle class.

Special event or high-demand area pricing may apply for:

Examples
Stadiums
Concert Venues
Major Events
Central London Road Closures
FBOs
Private Terminals
Restricted-Access Areas
Large Venues
Last-Minute Bookings

Any surcharge or additional charge will be shown before booking confirmation where possible.

Vehicles and Passenger Requirements

37. Vehicle Classes

Vehicle class is confirmed at booking.

Example classes may include:

Vehicle Class
Standard Class
Business Class
First Class
MPV Class
Business Van / MPV
Prestige Class
Specialist Vehicles

Vehicle images and model examples are indicative.
A specific model may be requested but cannot be guaranteed unless confirmed in writing.

38. Vehicle Allocation and Replacement Vehicles

Vehicles are allocated by class, not by exact make, model, registration, colour, or model year unless specifically confirmed in writing.

 

If the booked vehicle becomes unavailable, PrimeVoyageX may provide an equivalent or higher-class replacement where possible.

 

If only a lower class is available, any appropriate fare adjustment will be considered.

39. Chauffeur and Vehicle Details

Chauffeur and vehicle details are usually shared around 1 hour before pickup, once the chauffeur has been assigned.

 

Details may sometimes be shared earlier or later depending on operational requirements, journey type, safety, availability, or last-minute changes.

 

Chauffeur or vehicle details may change where necessary for operational, safety, or availability reasons.

40. Vehicle Standards and Amenities

PrimeVoyageX aims to provide modern, clean, well-presented vehicles suitable for executive private hire and chauffeur work.

Vehicles may include:

Possible Amenity
Climate Control
Clean Leather or Premium Interior
Phone Charging Where Available
Bottled Water
Clean Professional Cabin Setup

Amenities may vary by vehicle class and availability.

41. Passenger and Luggage Responsibility

Passengers must book a suitable vehicle for the number of passengers and luggage items.

 

Luggage capacity depends on vehicle class. Luggage must fit safely inside the boot or luggage area and must not block windows, obstruct the chauffeur, exceed vehicle capacity, or make the vehicle unsafe.

 

If the booked vehicle is not suitable for the passenger or luggage requirements, PrimeVoyageX will try to assist where reasonably possible. However, a larger replacement vehicle may not be available at short notice and additional charges may apply.

 

 

If luggage cannot be carried safely or legally, the chauffeur may refuse to carry the excess luggage or the journey may be delayed, amended, or cancelled. Cancellation or no-show charges may apply depending on the circumstances.

42. Passenger Capacity

Passenger numbers must not exceed the legal seating capacity of the booked vehicle.

 

The chauffeur may refuse travel if passenger numbers exceed the booked class capacity.

 

No refund will be due where the customer booked an unsuitable vehicle or attempted to travel with too many passengers.

43. Children and Minors

Bookings for minors are accepted only when accompanied by a responsible adult unless otherwise agreed in writing.

 

The accompanying adult is responsible for the minor at all times during the journey.

44. Child Seats

Child seats may be available on request, subject to availability and advance notice.

 

Clients are encouraged to request child seats at the time of booking.

 

Additional charges may apply.

Availability is not guaranteed without advance notice.

45. Passenger Rules

Passengers must:

Passenger Rule
Wear seat belts where fitted
Respect the chauffeur and vehicle
Follow reasonable safety instructions
Avoid unsafe, abusive, illegal, or disruptive behaviour
Avoid damaging or soiling the vehicle

Unsafe, abusive, illegal, discriminatory, or disruptive behaviour is not accepted.

46. Smoking and Vaping

Smoking and vaping are not permitted inside any PrimeVoyageX vehicle.

 

Cleaning charges may apply if this rule is ignored.

 

A breach may result in immediate termination of the journey without refund.

 

If a passenger requests a smoking stop, waiting time charges may apply.

47. Food and Drink

Light refreshments may be allowed at the chauffeur’s discretion.

 

Hot food, messy food, or anything likely to damage, stain, or soil the vehicle is not permitted.

 

Cleaning charges may apply where food or drink causes mess, staining, smell, or vehicle downtime.

48. Alcohol

Alcohol consumption is only permitted where legally allowed and agreed in advance.

 

The chauffeur may refuse alcohol consumption if it risks safety, cleanliness, passenger conduct, or vehicle condition.

49. Pets and Assistance Dogs

Pets must be declared in advance.

 

Non-assistance pets may require approval and suitable vehicle preparation.

 

Pets may be required to travel in a suitable carrier or crate.

 

Assistance dogs are accepted in accordance with legal requirements.

 

Cleaning charges may apply if required.

50. Illegal Items and Prohibited Goods

Illegal goods, dangerous items, weapons, or substances are not permitted in any vehicle.

 

The chauffeur may refuse or terminate the journey if safety or legality is at risk.

 

No refund will be due where a journey is refused or terminated because of illegal,
unsafe, or prohibited items.

51. Special Requests

Special requests should be made before booking confirmation.

 

These may include:

Special Request
Child Seats
Extra Luggage
VIP Handling
Multiple Stops
Specific Vehicle Models
Accessibility Requirements
Special Access
Name Board Wording
Additional Waiting
Security or Discretion Requirements

 

Special requests are subject to availability and may incur additional charges.

52. Damage, Cleaning and Soiling

A cleaning or damage charge may apply if the vehicle is soiled, damaged, or taken out of service because of passenger behavior.

 

This includes:

Examples
Vomiting
Food or Drink Spills
Smoking
Vaping
Excessive Mess
Damage to the Cabin
Biohazard Cleaning
Broken Fittings
Staining
Odour Removal
Vehicle Downtime

 

Charges may be based on cleaning costs, repair costs, professional valet costs, loss of use, or vehicle downtime.

 

Cleaning / Damage Type	Possible Charge
Standard Cleaning	From £55
Heavy Soiling, Vomiting, or Biohazard Incidents	From £150+
Damage or Vehicle Downtime	Charged Based on Actual Loss / Cost

53. Zero Tolerance Policy

PrimeVoyageX has zero tolerance for:

Prohibited Behavior
Abuse
Threats
Harassment
Discrimination
Violence
Illegal Activity
Unsafe Behaviour
Behaviour That Puts the Chauffeur, Passengers, Vehicle, or Public at Risk

54. Journey Termination

PrimeVoyageX or the chauffeur may terminate a journey without refund if passenger behaviour becomes unsafe, abusive, illegal, disruptive, or damaging to the vehicle.

 

If a journey is terminated due to passenger behaviour, 100% of the fare remains payable.

55. Refusal of Service

Service may be refused if passengers are:

Refusal Reason
Abusive
Unsafe
Heavily Intoxicated
Carrying Illegal Items
Exceeding Vehicle Capacity
Attempting to Travel with Unsuitable Luggage
Travelling with Pets Without Prior Agreement
Acting in a Way That May Damage the Vehicle
Refusing Reasonable Safety Instructions

Licensing, Insurance and Chauffeur Standards

56. Licensing, Insurance and Chauffeur Standards

Journeys are carried out by appropriately licensed private hire/chauffeur drivers and vehicles, in line with applicable licensing requirements.

 

Vehicles used for bookings are required to hold appropriate hire and reward/private hire insurance.

 

Chauffeurs are expected to be professional, punctual, discreet, well-presented, and familiar with executive travel standards.

 

PrimeVoyageX may use carefully selected licensed partner chauffeurs or operators where required, while maintaining service standards and booking oversight.

57. Subcontracting and Partner Chauffeurs

PrimeVoyageX may allocate bookings to licensed partner chauffeurs, drivers, vehicles, or operators where required.

 

Where partner chauffeurs or operators are used, they are expected to meet appropriate licensing, insurance, vehicle, safety, and professional standards.

 

PrimeVoyageX remains responsible for managing the customer booking and service oversight.

58. CCTV / Dashcams

Some vehicles may use external-facing dashcams or safety recording systems for security, insurance, and incident protection.

 

Interior recording is not standard unless clearly disclosed.

 

Where recording equipment is used, it must be used lawfully and in accordance with applicable data protection requirements.

59. Confidentiality

Chauffeurs are expected to respect passenger privacy and confidentiality.

 

Client conversations, travel details, passenger information, and personal data must be treated discreetly.

Data Protection, Lost Property and Complaints

60. Data Protection

Customer details are used to manage:

Purpose
Bookings
Payments
Communication
Safety
Customer Service
Legal Compliance
Licensing Compliance
Complaints
Journey Records

 

Personal data is handled in accordance with the PrimeVoyageX Privacy Policy.

 

PrimeVoyageX is registered with the Information Commissioner’s Office under ICO Registration Number ZC021494.

 

Data protection requests should be sent to: admin@primevoyagex.com

61. Marketing Consent

Marketing messages are only sent where consent has been given or where legally permitted.

 

Clients can unsubscribe at any time.

 

PrimeVoyageX will not sell or trade personal data with third parties.

62. Lost Property

Passengers are responsible for their belongings at all times.

 

Passengers are encouraged to check the vehicle before leaving at the end of the journey.

 

If lost property is found, PrimeVoyageX will make reasonable efforts to identify, record, store, and return it where possible.

 

PrimeVoyageX is not responsible for property left behind in a vehicle until it has been formally handed to PrimeVoyageX by the chauffeur or driver.

 

Lost property enquiries should be sent to: support@primevoyagex.com

63. Lost Property Return Costs

No reward may be demanded by a chauffeur, driver, or PrimeVoyageX for returning lost property.

 

Where a customer requests a separate courier, postage service, or dedicated chauffeur journey to return an item, reasonable delivery or travel costs may be agreed in advance.

 

PrimeVoyageX may refuse to return illegal, unsafe, hazardous, or suspicious items and may refer such items to the police or relevant authority.

64. Complaints

Complaints should be submitted in writing within 7 days of the journey so they can be investigated properly.

 

Complaints should be sent to: complaints@primevoyagex.com

 

Please include as much detail as possible, such as:

Complaint Information
Booking Reference
Date and Time of Journey
Pickup and Drop-Off Locations
Passenger Name
Vehicle Details (if known)
Chauffeur Details (if known)
Description of What Happened
Supporting Evidence
Any Financial Loss or Damage Claimed

65. Serious Complaints and External Authorities

If a complaint involves criminal behaviour, safeguarding concerns, discrimination, serious misconduct, licensing concerns, or public safety, PrimeVoyageX may refer the matter to the relevant authority where appropriate.

 

Customers may also contact the police, licensing authority, or seek independent legal advice where appropriate.

Liability and Force Majeure

66. Liability — Missed Flights, Trains, Meetings and Events

PrimeVoyageX is not liable for missed flights, trains, meetings, appointments, events, or financial losses caused by:

Examples
Traffic
Road Closures
Weather
Security Delays
Passenger Lateness
Incorrect Booking Details
Airport Disruption
Airline Delays
Public Transport Disruption
Protests
Strikes
Police Activity
Events Outside Reasonable Control

 

Customers are responsible for booking enough travel time for flights, trains, meetings, events, and appointments.

67. Force Majeure

PrimeVoyageX is not responsible for delay or non-performance caused by events outside reasonable control, including:

Examples
Severe Traffic
Road Closures
Weather
Accidents
Protests
Strikes
Police Activity
Airport Disruption
Public Transport Disruption
Vehicle Breakdowns
System Outages
Emergency Incidents
Security Restrictions
Events Beyond Reasonable Control

68. Limitation of Liability

Nothing in these Terms limits liability for death or personal injury caused by negligence where such liability cannot legally be excluded.

 

Subject to applicable law, PrimeVoyageX accepts no liability for indirect or consequential losses, including missed flights, missed meetings, lost profits, business interruption, loss of opportunity, or delay-related losses.

 

Property damage liability is limited to applicable insurance cover where relevant.

69. Customer Responsibility for Timing

Customers are responsible for selecting a pickup time that allows enough time for the journey, including traffic, airport security, check-in, luggage, weather, roadworks, and possible delays.

 

PrimeVoyageX may provide journey timing guidance, but such guidance is not a guarantee.

70. Customer Responsibility for Booking Details

Customers are responsible for providing accurate:

Required Detail
Pickup Time
Pickup Address
Drop-Off Address
Terminal
Flight Number
Train Number
Passenger Contact Details
Passenger Count
Luggage Information
Access Instructions
Special Requirements

 

Incorrect details may result in delays, extra charges, missed pickups, or no-show charges.

71. Accessibility and Assistance Requirements

Customers should notify PrimeVoyageX of any accessibility requirements before booking confirmation.

 

PrimeVoyageX will make reasonable efforts to assist where possible, subject to vehicle suitability, chauffeur availability, safety, and operational limits.

 

Assistance dogs are accepted in accordance with legal requirements.

Contact Details

72. Contact

Department	Email Address
Bookings	bookings@primevoyagex.com
Journey Support / Lost Property	support@primevoyagex.com
Accounts, VAT & Refunds	accounts@primevoyagex.com
Complaints	complaints@primevoyagex.com
Corporate Accounts	corporate@primevoyagex.com
Drivers / Chauffeurs	drivers@primevoyagex.com
Partnerships	partnerships@primevoyagex.com
Legal, Admin & Data Protection	admin@primevoyagex.com
General Enquiries	info@primevoyagex.com

73. Other Policies

These Terms & Conditions should be read alongside the following PrimeVoyageX policies:

Policy
Privacy Policy
Cookie Policy
How to Make a Complaint
Lost Property Policy
Licensing, Safety & Chauffeur Standards
Legal Notice

 

Each policy governs its own subject matter.

74. Changes to These Terms

PrimeVoyageX Ltd reserves the right to update these Terms at any time.

 

The version applicable at the time of booking will apply, unless a change is required by law, licensing requirements, safety, or operational necessity.

75. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

 

Any dispute shall be subject to the courts of England and Wales, unless another legal process applies by law.

 

Final details to add before publishing

Detail Needed	Add Where
Last Updated Date	Top of page
Company Number	Legal Notice and possibly Terms introduction
Registered Office Address	Legal Notice
Operator Licence Number	Legal Notice / Licensing page once confirmed
Licensing Authority	Legal Notice / Licensing page
VAT Number	Only if VAT registered
Business Phone Number	Contact section
Website URL	Legal Notice