PrimeVoyageX Ltd — Privacy Policy
Last Updated: 2026
This Privacy Policy explains how PrimeVoyageX Ltd, trading as PrimeVoyageX, collects, uses, stores, shares, and protects personal data.
In this policy, “PrimeVoyageX”, “we”, “us”, “our” means PrimeVoyageX Ltd. “You” means customers, passengers, website users, corporate clients, drivers, suppliers, staff, applicants, or any person whose personal data we process.
PrimeVoyageX is committed to handling personal data lawfully, fairly, securely, and transparently in accordance with the UK General Data Protection Regulation UK GDPR and the Data Protection Act 2018.
1. Who We Are
PrimeVoyageX Ltd provides pre-booked private hire and chauffeur services.
For data protection purposes, PrimeVoyageX Ltd is the Data Controller. This means we decide why and how personal data is collected, used, stored, shared, and retained in connection with our booking, dispatch, customer service, business, compliance, and operational activities.
PrimeVoyageX Ltd is registered with the Information Commissioner’s Office.
| Detail | Information |
|---|---|
| Company | PrimeVoyageX Ltd |
| Trading Name | PrimeVoyageX |
| ICO Registration Number | ZC021494 |
| Data Protection Contact | admin@primevoyagex.com |
2. What Personal Data Means
Personal data means any information that can identify a living person.
This may include names, contact details, booking information, journey details, pickup and drop-off addresses, payment-related information, driver details, staff details, or other information connected to a person.
Processing personal data includes collecting, recording, storing, using, sharing, deleting, or securely destroying data.
3. Who This Policy Applies To
This policy may apply to:
| Person / Group | Examples |
|---|---|
| Customers | People who make bookings with PrimeVoyageX |
| Passengers | People travelling under a PrimeVoyageX booking |
| Corporate Clients | Businesses, assistants, travel bookers, account holders |
| Website Users | Visitors using our website, forms, booking tools or contact pages |
| Drivers / Chauffeurs | Current or future drivers, partner chauffeurs, subcontractors |
| Operators / Suppliers | Licensed operators or service providers working with us |
| Staff / Relevant Personnel | Anyone involved in booking, dispatch, administration or customer data handling |
| Enquirers | People contacting us by email, phone, website form, WhatsApp or other communication channels |
4. Personal Data We May Collect
The personal data we collect depends on your relationship with PrimeVoyageX.
Customers and Passengers
For booking and journey management, we may collect:
| Data Type | Examples |
|---|---|
| Identity Details | Name, passenger name, booker name |
| Contact Details | Phone number, email address |
| Journey Details | Pickup address, drop-off address, date, time, route, extra stops |
| Airport / Travel Details | Flight number, terminal, landing time, train details, hotel/venue details |
| Booking Details | Vehicle class, passenger count, luggage information, special requests |
| Payment-Related Details | Payment status, invoice details, transaction references, card pre-authorisation status |
| Communication Records | Emails, messages, booking notes, call notes, support queries |
| Complaint or Incident Details | Complaint information, evidence, journey records, driver/vehicle details |
| Lost Property Details | Description of lost item, ownership details, collection/return arrangements |
| Marketing Preferences | Consent status, subscription preferences, unsubscribe requests |
Your old Data Protection Policy already listed customer data such as full name, telephone number, email, pickup/drop-off locations, journey date/time and special journey requirements where voluntarily provided.
Corporate Clients
For business and corporate account management, we may collect:
| Data Type | Examples |
|---|---|
| Business Contact Details | Company name, booker name, PA/EA contact details |
| Account Details | Billing address, invoice contact, purchase order references |
| Booking History | Journey records, passenger names, route details |
| Payment Details | Invoice records, payment status, account terms |
| Communication Records | Emails, messages, account correspondence, support requests and booking-related communications |
Drivers, Chauffeurs and Suppliers
For driver, chauffeur, supplier and operator management, we may collect:
| Data Type | Examples |
|---|---|
| Identity Details | Full name, address, contact details |
| Licensing Details | Driving licence, private hire driver licence, issuing authority |
| Vehicle Details | Vehicle make, model, registration, MOT, insurance, PHV licence |
| Compliance Details | Right to work confirmation where applicable, DBS status where required |
| Work Records | Job allocation, journey records, performance notes, incident records |
| Payment Details | Bank/payment information, invoices, supplier records |
| Communication Records | Emails, messages, onboarding notes |
Your old policy already allowed for driver data such as address, phone number, driving licence, private hire licence, vehicle details, MOT, insurance, right to work confirmation and DBS status where required.
Staff or Relevant Operational Roles
Where applicable, for staff or individuals involved in booking, dispatch, administration or customer/driver data handling, we may collect:
| Data Type | Examples |
|---|---|
| Identity / Contact Details | Name, address, phone, email |
| Role Details | Job role, duties, start date |
| Vetting / Suitability Details | Basic DBS check confirmation where applicable, certificate reference, renewal date |
| Compliance Records | Training, access permissions, incident records |
5. Why We Use Personal Data
We use personal data where it is necessary to operate our private hire and chauffeur services, manage bookings, communicate with customers and drivers, meet legal obligations, and protect safety.
We may use data for:
| Purpose | Examples |
|---|---|
| Booking Management | Accepting, confirming and recording bookings |
| Dispatch | Allocating bookings to licensed drivers and vehicles |
| Journey Communication | Contacting customers about pickup details, delays, changes or confirmations |
| Flight Monitoring | Using flight details to monitor delays or early arrivals |
| Payments | Taking payment, pre-authorisation, invoices, receipts, refunds, extras |
| Customer Support | Handling questions, amendments, delays, lost property and complaints |
| Safety and Safeguarding | Managing incidents, serious concerns, or public safety matters |
| Legal and Licensing Compliance | Keeping booking records, journey records and audit trails |
| Driver / Supplier Management | Checking licence, insurance, vehicle and compliance information |
| Corporate Accounts | Managing business clients, billing, account terms and journey records |
| Marketing | Sending marketing only where allowed by law or consent |
| Website Operation | Operating forms, booking tools, analytics, security and cookies |
| Dispute Handling | Investigating chargebacks, complaints, incidents or legal claims |
The old policy states personal data is processed for receiving/recording bookings, allocating bookings to licensed drivers, contacting customers, legal/licensing compliance, driver/staff engagement and complaints or safeguarding enquiries.
6. Lawful Bases for Processing Data
We only process personal data where we have a lawful basis to do so.
| Lawful Basis | When It May Apply |
|---|---|
| Contract | To take, confirm and fulfil a booking |
| Legal Obligation | To comply with private hire, tax, accounting, licensing, safety or data protection duties |
| Legitimate Interests | To operate the business, manage bookings, prevent fraud, handle complaints, protect safety, recover unpaid sums |
| Consent | For optional marketing, some special requests, or where consent is specifically required |
| Vital Interests | In emergencies involving health, safety or serious risk |
| Legal Claims | To establish, exercise or defend legal claims |
7. Special Category Data
We do not usually need special category data.
However, you may voluntarily provide information related to accessibility, health, mobility, assistance requirements, religious requirements, safeguarding concerns, or other sensitive needs.
Where this happens, we will only use the information to provide the requested service, make reasonable arrangements, protect safety, or meet legal obligations.
Please only provide sensitive information that is necessary for the booking or service.
8. Children’s Data
Where a booking involves a child or minor, we may process limited information necessary to manage the journey safely, such as passenger name, pickup details, child seat request, or responsible adult contact details.
Bookings for minors must follow our Terms C Conditions.
9. Marketing
We will not use your personal data for marketing unless we have a lawful basis to do so.
We will not sell or trade your personal data.
You can unsubscribe from marketing messages at any time.
Marketing-related requests can be sent to: support@primevoyagex.com
Your old Data Protection Policy states that data will not be used for marketing or promotional purposes unless separate and explicit consent has been given, and that PrimeVoyageX will not sell or trade personal data.
10. Who We May Share Personal Data With
We only share personal data where necessary and lawful. We may share relevant information with:
| Recipient | Why Data May Be Shared |
|---|---|
| Licensed Chauffeurs / Drivers | To complete the booking and contact the passenger if needed |
| Licensed Partner Operators | To fulfil bookings where partner support is required |
| Payment Providers | To process payments, pre-authorisations, refunds and fraud checks |
| Booking / Dispatch Software Providers | To manage bookings, job allocation and customer communication |
| Email / SMS / WhatsApp Providers | To send confirmations, updates and service messages |
| Accountants / Bookkeepers | To manage invoices, accounting, VAT and financial records |
| Insurers / Legal Advisers | To manage incidents, claims, disputes or legal matters |
| Licensing Authorities | Where required for compliance, complaints, audits or investigations |
| Police / Law Enforcement | Where required by law, safety, safeguarding or criminal concerns |
| IT / Hosting Providers | To run website, email, storage and security systems |
| Corporate Clients | Where a booking is made under a corporate account or by an authorised business contact |
Data shared with drivers is limited to what is necessary for journey fulfilment, such as passenger name, pickup/drop-off points, and contact number where required. Your old policy also states data may be shared with licensed drivers, regulatory/enforcement bodies, legal or insurance representatives where lawful.
11. International Transfers
Some systems we use, such as email, booking software, payment processors, cloud storage, analytics or communication tools, may process data outside the UK.
Where this happens, we will use appropriate safeguards where required by law, such as UK-approved transfer mechanisms or service providers with suitable data protection protections.
12. How Long We Keep Personal Data
We keep personal data only for as long as reasonably necessary for the purpose it was collected, including legal, accounting, licensing, insurance, tax, complaint, safety and business requirements.
Typical retention periods may include:
| Data Type | Typical Retention |
|---|---|
| Booking and Journey Records | Minimum 12 months, or longer where required by licensing, tax, insurance or legal obligations |
| Customer Contact and Journey Information | At least 12 months after the journey, or longer where necessary |
| Corporate Account Records | For the duration of the relationship and as required for accounting/legal purposes |
| Payment and Invoice Records | As required for accounting, tax, legal and fraud prevention purposes |
| Driver / Chauffeur Records | During engagement and normally at least 12 months after engagement ends |
| Vehicle, Licence and Insurance Records | During engagement and normally at least 12 months after engagement ends |
| DBS / Suitability Verification Details | During engagement and replaced or updated when checks are renewed |
| Complaint, Safeguarding or Incident Records | As long as reasonably necessary to investigate, respond, protect safety, or meet legal/regulatory requirements |
| Lost Property Records | As long as reasonably necessary to manage return, disposal, dispute or legal requirements |
| Marketing Records | Until consent is withdrawn or the data is no longer needed |
| Website Enquiry Records | As long as needed to respond and manage the enquiry |
Your old policy states booking and journey records are retained for a minimum of 12 months, customer journey-related information for at least 12 months, driver records for engagement plus minimum 12 months, and complaint/safeguarding records as long as reasonably necessary.
13. How We Protect Personal Data
We take reasonable steps to protect personal data from unauthorised access, loss, misuse, alteration or disclosure.
Security measures may include:
| Security Measures |
|---|
| Password-protected systems and devices |
| Restricted access to authorised personnel only |
| Secure login credentials |
| Encrypted storage where applicable |
| Secure paper storage where paper records are used |
| Limited sharing with drivers and suppliers |
| Secure deletion of data when no longer needed |
| Shredding of paper documents where appropriate |
| Secure removal from cloud-based systems where applicable |
Your old policy says customer, driver and booking data is stored securely, access is restricted, digital files are protected, data shared with drivers is limited to what is necessary, and data is securely deleted or destroyed when no longer required.
14. CCTV, Dashcams and Recording Systems
Some vehicles used for PrimeVoyageX bookings may use external-facing dashcams or safety recording systems for security, insurance and incident protection.
Interior recording is not standard unless clearly disclosed.
Where CCTV, dashcams, audio or video recording systems are used, they must be used lawfully and in accordance with applicable data protection requirements.
Recording systems should only be used for lawful purposes such as safety, security, insurance or evidence, and recordings should not be kept longer than necessary.
Your old policy states drivers using CCTV or recording equipment are responsible for lawful use, passenger disclosure where required, secure storage, lawful sharing and limited retention.
15. Website Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate properly, improve performance, support booking tools, remember preferences, analyse website use, and support marketing where consent is given.
Cookies may be used for:
Cookie purpose
Website operation Security
Booking forms Payment tools
Google Maps or location tools Analytics
Marketing or advertising where applicable
More information will be provided in our Cookie Policy.
16. Data Breaches
A data breach may occur if personal data is lost, accessed, disclosed, altered or destroyed without proper authorisation.
If a breach occurs, PrimeVoyageX will take appropriate steps to:
Step
Record and document the breach
Assess the potential impact
Contain and resolve the issue
Notify affected individuals where required
Notify the ICO where required under UK GDPR
Take corrective action to reduce the chance of recurrence
Your old policy states that PrimeVoyageX will record and assess breaches, take immediate action, notify affected individuals where there is risk, and notify the ICO where required, typically within 72 hours where there is a high risk.
17. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
| Right | Meaning |
|---|---|
| Access | Request a copy of your personal data |
| Rectification | Ask us to correct inaccurate or incomplete data |
| Erasure | Ask us to delete personal data where legally possible |
| Restriction | Ask us to limit how we use your data |
| Objection | Object to certain uses of your data |
| Portability | Request transfer of certain data in a structured format |
| Withdraw Consent | Withdraw consent where processing is based on consent |
| Complain to the ICO | Raise a complaint with the Information Commissioner’s Office |
Some rights may be limited where we need to keep data for legal, licensing, accounting, safety, insurance, dispute, fraud prevention or regulatory reasons.
18. How to Make a Data Protection Request
For data protection requests, concerns, access requests, correction requests, deletion requests or privacy questions, contact:
admin@primevoyagex.com
Please include:
Information to include
Your full name
Contact email or phone number
Booking reference if relevant
The data protection request you are making
Any information that helps us identify the relevant booking, account or record
We may need to verify your identity before responding to a data protection request.
19. Driver, Chauffeur and Supplier Data
If you are a driver, chauffeur, partner operator or supplier, we may process your personal data to:
Purpose
Assess suitability to work with PrimeVoyageX
Verify licensing, insurance and vehicle information
Allocate bookings lawfully
Communicate journey details
Manage supplier payments and invoices
Handle complaints, incidents or disputes
Comply with legal and licensing obligations
Protect customer, driver and public safety
Driver and supplier enquiries should be sent to:
Partnership enquiries should be sent to:
20. Booking, Despatch and Staff Vetting Data
Individuals who receive bookings, despatch vehicles, access customer data, or access driver data may be subject to appropriate suitability checks.
Where required, PrimeVoyageX may hold limited vetting or DBS verification information for relevant operational roles.
We do not publish detailed staff vetting information in this Privacy Policy, but such data is handled securely and only retained where necessary for compliance, safety, suitability and legal requirements.
Your old DBS / booking and despatch staff policy states that relevant roles include receiving bookings, despatching private hire vehicles and accessing customer or driver personal data.
21. Lost Property and Personal Data
If lost property contains personal data, such as documents, identification, bank cards, letters, phones or business papers, we will handle it carefully and securely.
Where appropriate, we may use booking records or identifying details to contact the likely owner.
Items containing personal data may be securely destroyed if unclaimed, unsafe to retain, or dealt with according to our Lost Property Policy.
22. Complaints, Incidents and Safeguarding
If you make a complaint, report an incident, or raise a safeguarding concern, we may process personal data to investigate and respond.
This may include booking records, communication logs, driver/vehicle information, customer details, witness details, photographs, written statements or other evidence.
Where required, information may be shared with police, licensing authorities, insurers, legal advisers, safeguarding bodies or other relevant authorities.
23. Third-Party Websites
Our website may contain links to third-party websites, booking systems, payment pages, maps or social media platforms.
PrimeVoyageX is not responsible for the privacy practices of third-party websites. You should read their privacy policies before providing personal data to them.
24. Updates to This Privacy Policy
PrimeVoyageX may update this Privacy Policy from time to time. The latest version will be published on our website.
The version in force at the time we process your personal data will apply, unless a change is required by law or regulatory requirements.
25. Contact Details
For data protection, privacy or personal data requests:
For customer support:
For booking matters:
For complaints:
For accounts, invoices, VAT or refunds:
For driver or chauffeur matters:
For corporate account matters:
For general enquiries:
FAQS
| Question | Answer |
|---|---|
| Why does PrimeVoyageX need my personal data? | We need your personal data to manage bookings, payments, journey communication, safety, customer service, legal compliance, licensing compliance, complaints, and journey records. |
| What personal data do you collect for a booking? | We may collect your name, phone number, email address, pickup and drop-off locations, journey date and time, flight details, passenger details, luggage information, special requests, payment status, and booking communication. |
| Do you share my details with the chauffeur? | Yes. We only share the details needed to complete your journey, such as passenger name, pickup and drop-off details, contact number where needed, journey time, and relevant journey notes. |
| Do you sell my personal data? | No. PrimeVoyageX does not sell or trade personal data. |
| Can I request access to or deletion of my data? | Yes. You can request access, correction, deletion, restriction, objection, or withdrawal of consent where applicable. Some records may need to be kept for legal, licensing, accounting, safety, insurance, dispute, or regulatory reasons. |
| Who do I contact about privacy? | Privacy and data protection requests should be sent to admin@primevoyagex.com. |
Final details to add before publishing
| Detail Needed | Where to Add |
|---|---|
| Last Updated Date | Top of page |
| Company Number | “Who We Are” section |
| Registered Office Address | “Who We Are” / Legal Notice |
| Business Phone Number | Contact Details |
| Website URL | Contact Details / Legal Notice |
| Final Cookie Tools Used | Cookie Policy and Section 15 |
| Payment Provider Name | Section 10, if you want to name it |
| Booking System / Provider | Section 10, if you want to name it |
