Privacy Policy

PrimeVoyageX Ltd

Last Updated: December 7, 2025

PrimeVoyageX Ltd is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains what information we collect, how we use it, how we store it, and the rights you have regarding your data.

By using our website, submitting a booking, or contacting us, you agree to the terms described in this policy.

WHO WE ARE

PrimeVoyageX Ltd

Centre 42, 42 Watling Street Radlett, Hertfordshire

WD7 7NN, United Kingdom

Email: primevoyagex@gmail.com

Telephone: 07474 488 068

PrimeVoyageX Ltd is the Data Controller, which means we decide how your personal data is processed.

We are registered with the Information Commissioner’s Office (ICO) under UK GDPR. ICO Registration Number: ZC021494

INFORMATION WE COLLECT

We only collect information necessary to provide our chauffeur services, manage bookings, and comply with legal requirements.

Information You Provide to Us

When making a booking, enquiry, or creating an account, you may provide:

Your full name
Email address
Phone number
Pickup and drop-off addresses
Journey date and time
Flight number (optional)
Passenger and luggage details
Special requests or instructions
Company details (if corporate client)

Information Collected Automatically

When you visit our website, we may collect:

IP address
Browser and device details
Pages visited
Time spent on the website
Cookies and analytics data

Optional Data

Provided only if you choose to give it:

Child seat requests
Accessibility requirements
Additional passenger names

We do not collect unnecessary or excessive information.

HOW WE USE YOUR INFORMATION

We use your personal data for the following purposes:

To provide chauffeur and private hire services
Process and confirm bookings
Assign licensed drivers
Provide journey updates
Adjust pickup times using flight tracking
To meet legal and licensing obligations

Private Hire Operators must keep booking and journey records for compliance.

To provide customer support
Reply to enquiries
Manage amendments, cancellations or complaints
To improve our website and services

Using anonymous analytics and performance data.

We do not sell, trade, or rent your personal information.

LEGAL BASIS FOR PROCESSING PERSONAL DATA

We process your data under the following lawful bases:

Contract: To provide services you have requested.
Legal obligation: Required by private hire operator licensing regulations.
Legitimate interests: Service quality, fraud prevention, system security.
Consent: For cookies and optional communications.

HOW YOUR DATA IS SHARED

Personal data is only shared when necessary for service delivery or compliance.

Your data may be shared with:

Licensed Chauffeurs

To fulfil your journey. They only receive essential details.

Service Providers
Payment processors
Email and SMS systems
Website hosting & IT support
Mapping or flight-tracking tools
Analytics providers
Regulators or Law Enforcement

When required by law, licensing rules, or public safety obligations.

We never share your data with advertisers or unrelated third parties.

HOW LONG WE KEEP YOUR DATA

We retain personal information only for as long as necessary:

Booking records: 12 months minimum (private hire regulations)
Customer details: 12–24 months after your last booking
Complaint records: retained as required for investigation and compliance
Email enquiries: retained until resolved and then deleted
Analytics data: retained according to provider settings

When no longer required, data is securely deleted or anonymised.

HOW WE PROTECT YOUR DATA

We use a range of security measures including:

Encrypted and secure systems
Password-protected devices
Restricted staff access
Secure transfer of booking details to drivers
Regular reviews of security practices
Data minimisation principles

We take data protection seriously and ensure only authorised personnel can access your information.

YOUR RIGHTS UNDER UK GDPR

You have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion in certain circumstances
Restrict or object to processing
Withdraw consent (if consent was used)
Request a copy of your data (data portability)
Complain to the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact: primevoyagex@gmail.com

We will respond within 30 days.

COOKIES

Our website uses cookies to:

Ensure website functionality
Analyse traffic and performance
Improve user experience

You can disable or manage cookies through your browser settings.

For more details, see our separate Cookie Policy.

LINKS TO OTHER WEBSITES

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those sites.

UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

The latest version will always be available on this page.

Changes become effective immediately upon posting.

CONTACT US

For questions about this Privacy Policy or how your data is processed, please contact: