Lost Property
If you believe you have left an item in a PrimeVoyageX vehicle, please contact us as soon as possible.
Email: support@primevoyagex.com
Reporting Lost Property
Please include the following information when contacting us:
| Information to Include |
|---|
| Booking Reference, if Available |
| Journey Date and Time |
| Pickup and Drop-Off Locations |
| Passenger Name |
| Contact Number |
| Description of the Lost Item |
| Any Identifying Details Such as Colour, Brand, Size, or Contents |
Passenger Responsibility
Passengers are responsible for their belongings at all times.
We recommend checking the vehicle before leaving at the end of the journey.
PrimeVoyageX is not responsible for items left behind in a vehicle until the item has been found and formally handed to PrimeVoyageX by the chauffeur or driver.
If an Item Is Found
If lost property is found, PrimeVoyageX will make reasonable efforts to identify, record, store, and return the item where possible.
Where appropriate, we may use booking records or identifying details to contact the likely owner.
Valuable Items
Valuable or sensitive items may include:
| Examples |
|---|
| Mobile Phones |
| Wallets or Purses |
| Passports |
| Driving Licences |
| Bank Cards |
| Government-Issued ID |
| Business Documents |
| High-Value Personal Items |
These items will be handled carefully and securely where found.
If official documents, bank cards, or identification cannot be returned to the owner, they may be returned to the issuing authority, bank, police, or relevant organisation where appropriate.
Returning Lost Property
No reward may be demanded by a chauffeur, driver, or PrimeVoyageX for returning lost property.
Where a customer requests a separate courier, postage service, or dedicated chauffeur journey to return an item, reasonable delivery or travel costs may be agreed in advance.
Items That Cannot Be Stored or Returned
Some items may not be suitable for storage or return.
This may include:
| Item Type |
|---|
| Perishable Items |
| Food or Drink |
| Unsafe Items |
| Hazardous Items |
| Illegal Items |
| Suspicious Items |
| Items in Poor Condition |
Illegal, unsafe, hazardous, or suspicious items may be handed to the police or relevant authority and may not be returned.
Unclaimed Items
Unclaimed items may be stored for a reasonable period depending on the item type, value, condition, and any legal or safety requirements.
Items containing personal data will be handled carefully and may be securely destroyed if they cannot be returned.
Allegations of Theft or Misuse
If a passenger believes an item has been stolen or intentionally withheld, this should be reported to the police.
PrimeVoyageX will cooperate with police, licensing authorities, or other lawful investigations where required.
Contact
For lost property enquiries:
For formal complaints:
