Privacy Policy

PrimeVoyageX Ltd is committed to protecting your privacy and handling your data securely in accordance with UK GDPR and Data Protection legislation.

1. Information We Collect

We may collect:

• Name
• Email
• Phone number
• Pickup and drop-off locations
• Journey date and time
• Flight number or tail numbers
• Payment details
• IP address & browser data
• Messages and booking notes

2. How We Use Your Information

We use your data to:

• Process bookings
• Contact you about your journey
• Track flights and adjust pickup times
• Improve our service
• Provide customer support
• Meet legal and licensing obligations

We do not sell or share your personal data with third parties for marketing.

3. Legal Basis for Processing

We process data on the basis of:

• Contractual necessity (to complete your booking)
• Legitimate interests (service improvements, safety)
• Legal obligations (licensing, record-keeping)
• Consent (newsletter or optional features)

4. Data Storage & Security

All data is encrypted in transit (HTTPS). Access is restricted to authorised staff. Payment data is securely processed by verified providers.

5. Data Retention

We retain booking information for up to 6 years for legal and accounting purposes.

6. Sharing Your Data

We may share data only with:

• Drivers assigned to your booking
• Payment processors
• Legal or regulatory authorities (if required)

We never share data for marketing or sales purposes.

7. Your GDPR Rights

You have the right to:

• Access your data
• Rectify inaccuracies
• Request deletion (“right to be forgotten”)
• Consent: For cookies and optional communications.
• Restrict or object to processing
• Data portability
• Withdraw consent

Contact: privacy@primevoyagex.co.uk

8. Cookies

See our Cookie Policy for details.

9. Contact

For GDPR and privacy concerns: privacy@primevoyagex.co.uk